Frequently Asked Questions

Rentals

  • All rentals rates are priced for a single calendar day. GEM & Co. Event Rentals offers multiple day rentals, weekly rentals, and monthly rentals, pending on your needs.

    Any rental requests for an extended period of time (longer than three (3) days) may be eligible for an extended rental discount.

  • You are more than welcome to pick-up any items needed. Pick-Ups must occur by appointment as not all items may be ready for immediate pick-up.

    Please call our office at 305.766.1500 / 305.878.7004 to schedule your pick-up date.

    Please note certain items are more fragile when not handled in its correct manner. Client assumes responsibility for any damaged items (see “Damages” below for more information).

  • Late returns of rental items will result in additional fees for each passing date.

Deliveries/Pick-Up

  • Regularly serviced areas include Miami-Dade County, Broward County, Palm Beach County (as far north as West Palm Beach), and Monroe County (as far south as Islamorada).

    Requests outside of the above listed areas are happily serviced, and will be considered travel orders and are subject to higher minimum order fees as well as travel fees.

  • Regular delivery/pick-up hours are between 8:30am and midnight.

    Any delivery/pick-up requested outside of those times are subject to an “early morning” additional fee.

    GEM & Co. Event Rentals requires a minimum two (2) hour window of time to arrive for deliveries. GEM & Co. Event Rentals reserves the right to refuse a delivery at a time considered unreasonable.

    The “arrival window” is specifically the window for the arrival of the GEM & Co. Event Rentals Delivery Team, and does not include required setup time, if applicable.

    Any deliveries requiring a smaller window of time or exact arrival time are subject to a “narrow delivery window” or “exact delivery time” additional fee.

    Any deliveries requested the day before an event are subject to a “day before delivery” delivery fee addition along with additional rental fees. GEM & Co. Event Rentals reserves the right to refuse a delivery time that is the day before an event.

    Our drivers will be in contact within at least one hour upon delivery. If our driver is unable to deliver your rentals when they arrive at the delivery location, they will continue with their assigned route.

    A second delivery attempt may be scheduled by calling our office at 305.766.1500/305.878.7004 and may incur an additional delivery fee. An initial pick up attempt is included with your delivery fee. Any additional pick up attempts may incur an additional pick up charge.

    No deliveries or pick ups may be scheduled with our drivers. 

  • When GEM & Co. Event Rentals Delivery Team arrive, please make sure to have someone onsite who knows where items are to be dropped off.

    Wait time for our drivers may not exceed ten (10) minutes.

    Delivery personnel are instructed not to go inside customer homes for delivery. If for any reason a client needs our staff to do so, the customer assumes all risk for any damage caused by our staff. 

    All items are to be dropped off under shelter and a secured location. Items shall be picked up in the same quality condition and stacked as they were delivered.

    The client or designated contact person must sign off on delivery. No items will be delivered to an unattended venue and GEM & Co. Event Rentals reserves the right to cancel items without prior notice if there is no one available to sign for delivery.

    No items will be delivered to an outdoor location to be left in the rain. A backup rain plan must be established (ie: tent or indoor location).

    If no backup rain plan is established, GEM & Co. Event Rentals reserves the right to cancel items without prior notice.

  • Our Regular Delivery/Pick-Up Fee is fully dependent on order size along with distance of travel.

    Please note additional fees may be applicable when considering arrival window, narrow delivery window, exactly delivery time, day before delivery, etc. (listed briefly above).

White Glove Delivery/Pick-Up Service

  • Do you need your rentals set-up for your day of?

    Our White Glove Service assists with the needed set-up after delivery so that all you have to do is worry about what outfit you are going to put on.

    As set up for tables and chairs is not included with your rental order, this service may be requested at an additional cost.

  • White Glove Delivery/Pick-Up Services must be provided with a floor plan prior to the date of the event.

    White Glove Delivery/Pick-Up Services ensures all large items (tables, chairs, etc.) are set in place according to a floor plan or direction provided.

    GEM & Co. Event Rentals White Glove Delivery/Pick-Up Service requires adequate access to site of delivery, including but not limited to: drive-up access to outdoor events, minimum of four feet (4’) wide hallways, a standard size freight elevator (eight feet (8′) wide or larger), and ramp access rather than stairways.

    If such access is not available, the client must inform GEM & Co. Event Rentals as additional time and/or manpower will be required for delivery. Failure to notify the Rental Company of such delivery conditions may result in additional delivery fees.

  • White Glove Delivery/Pick-Up Services generally range between $150 and $2000 within regularly serviced areas in South Florida and are based on distance traveled, size of the order, labor involved, times requested for delivery/pickup, and venue restrictions.

  • White Glove Pick-Up Services require a minimum of One (1) Hour window of time (dependent on order size).

    Any pickups requiring a smaller window of time or exact arrival time are subject to a “narrow pickup window” or “exact pickup time” additional fee.

    Any requests for next day pickups are subject to a “next day pickup” pick-up fee addition along with additional rental fees. GEM & Co. Event Rentals reserves the right to refuse a next day pickup or an unreasonable time requested for pickup.

    For any approved next day pickups, all furniture used outdoors must be moved under an approved covered area or indoors.

    If all of the above procedures are not followed, the client’s credit card on file will be charged for damages accordingly.

Damages/Lost Items

  • The Client assumes all responsibility for any damages that occur to rental items at their event and agrees to pay cost of original item in order to replace the damaged item.

    If a spill of any kind is able to be professionally cleaned, the client will only be charged the professional cleaning fee, handling fee, and any time away from the collection.

  • Damages include, but are NOT limited to: melted candle wax, cigarette or cigar smell, spills, water damage, chips, cracks, and tears.

  • Open flame candles are NOT permitted to be used on any GEM & Co. Event Rentals unless they are in a votive or other protective vessel, prohibiting candle wax from dripping on the rentals.

    Taper candles of any kind (including “dripless” candles) are NOT permitted to be used directly on any GEM & Co. Event Rentals.

    If any candle wax is found on any rental item, and can not be professionally removed, then client agrees to pay cost of original item in order to replace the damaged item, depending on the severity of the wax damage.

  • GEM & Co. Event Rentals will send an invoice for any damage, cleaning, or repair fees within three (3) business days of the event. Client has option to submit the balance of the invoice within five (5) days via the accepted method of choice.

    The credit card on file will be billed after five (5) days if no alternate method of payment is chosen.

  • If any missing items can be located after the event, we ask that they be returned within 24 hours. 

    If not, you will be charged for any items that cannot be located with the credit card on file.

Reservation & Cancellation Policy

  • All reservations require a 25% non-refundable deposit upon reserving the items, along with a signed agreement, signed invoice, and a credit card on file for incidentals.

    Invoice, Agreement Form, & Credit Card Authorization Form will be sent via email.

  • Reservations are subject to product availability. 

    Once you are firm on your event date, please reserve your rental items as soon as possible. Ideally, large events should reserve at least 6 months in advance. Weddings should reserve at least 3 months in advance. However, we are always happy to accommodate last minute requests when we have the availability to do so. 

  • Payments shall be accepted by Cash, Check (which must be submitted one (1) week before the retrieval of rental items, or Zelle (which can be sent to plan@gemweddingsevents.com; GEM Weddings & Events LLC.). These services WILL NOT incur any service charge.

    Other payments also accepted are Visa, MasterCard, or American Express. These services WILL incur a service charge.

  • All rentals must be finalized at least one (1) week prior to the event date.

  • Yes! So long as we have availability of items for your event date, we may exchange them.

    Such exchanged items MUST be of equal or greater value (where you will be charged the additional cost). Please note the Finalization Terms listed below.

  • Any rental order requests under the one (1) week time frame are subject to a 20% or higher rush order fee applied to the subtotal of the rentals.

  • Final Payment is due three (3) days before the receiving of rentals.

  • Any cancelled item(s) will result in a loss of deposit paid on those specific item(s).

    Once items have been reserved, our team removes these from stock for the day of your event, and prohibits others from renting these items out.